Management of passenger assistance
services - Meet & Assist

Exclusive service at our airports with a premium meet and greet and escort service upon departure, arrival or transit.

• Passenger welcome, exclusive service and escort.
• Assistance and escort during the check-in process.
• Airport immigration and customs controls.
• Preferential filtering for security checks.
• Use of the Aena VIP Lounges and all their services.
• Assistance during baggage claim.
• Information and assistance during transit and connecting flights.
• Farewell and assistance with transfer and transport services.

The Meet & Assist service does not include baggage transfer.