Welcome to Aena's Electronic Office
Services available to different Aena interest groups for their online procedures.
Citizens
Information and services provided by Aena to the general public: environmental information and data protection.
Passengers and companions
Information and services for passengers or people accompanying them who use airport installations.
Operators, airlines, commercial customers and others
Information and services to operators, airlines, commercial customers and other clients: security cards, airside driving permits, aeronautical information, airport tax management and slot request.
Companies and suppliers
Information and services for companies and Aena suppliers: environmental information, request for security passes, management of airport right, certificates of contract execution and classification of companies.
Servicios telemáticos - Otros datos de interés
My procedures
Check the processing status of your procedures filed electronically at this Portal.
A digital certificate or electronic identity card (DNI) is necessary.
Suggestions and complaints
Service through which you may suggest improvements or inform us of any dissatisfaction with our services. Your contribution is essential for our continued improvement.
Frequently Asked Questions
We can help you with any questions on how this Online Services Portal works.
Telephone support
(+34) 91 321 10 00
We are at your disposal 24 hours a day, every day of the year.