Filing applications

The areas marked with an asterisk (*) obligatory

LODGING OTHER COMPLAINTS OR SUGGESTIONS
DETAILS OF THE INTERESTED PARTY
Contact details of the person concerned (provide at least one form of contact details so that Aena S.M.E., S. A. can get in touch with you.)
Postal address
DETAILS OF THE LEGAL REPRESENTATIVE
Contact details for the representative (provide at least one form of contact details so that Aena S.M.E., S. A. can get in touch with you.)
Postal address
COMPLAINT OR SUGGESTION DETAILS
(dd/MM/yyyy)
By accepting this form I accept the processing of my data in order for my request to be dealt with.

Data collected in this form will be processed by Aena S.M.E. S.A., as the data controller, registered in the Companies Register of Madrid under Volume 28.806, Folio 211, Section 8, Page M-518648, with Tax ID Number (CIF) A86212420, for the purpose of managing your claims, complaints, requests or suggestions, with the processing based on consent having been given.* Your data will be stored during a period of five years. Your data will be transferred, as appropriate, to the airline, company or organisation involved in the processing of this claim, complaint, request, or suggestion, and also to Judges and Courts, should your claim give rise to any legal action.

You may exercise these rights of access, rectification, deletion, opposition, portability and limitation of processing by emailing ocpd@aena.es or by writing to Calle Peonías, No. 12, 28042-Madrid, or using the Online Services Portal (https://serviciostelematicos.aena.es). If you have any doubts, please contact our Data Protection Officer at the following email address: dpd@aena.es. You can also file a claim with the Spanish Agency for Data Protection at any time.