Welcome to Aena's Electronic Office

Services available to different Aena interest groups for their online procedures.


Information and services provided by Aena to the general public: environmental information and data protection.

Passengers and companions

Information and services for passengers or people accompanying them who use airport installations.

Operators, airlines, commercial customers and others

Information and services to operators, airlines, commercial customers and other clients: security cards, airside driving permits, aeronautical information, airport tax management and slot request.

Companies and suppliers

Information and services for companies and Aena suppliers: environmental information, request for security passes, management of airport right, certificates of contract execution and classification of companies.

My procedures

Check the processing status of your procedures filed electronically at this Portal.

A digital certificate or electronic identity card (DNI) is necessary.

Suggestions and complaints

Service through which you may suggest improvements or inform us of any dissatisfaction with our services. Your contribution is essential for our continued improvement.

Frequently Asked Questions

We can help you with any questions on how this Online Services Portal works.

Telephone support

(+34) 91 321 10 00

We are at your disposal 24 hours a day, every day of the year.