Applicable regulation

Application for refund, repair or compensation for unsatisfactory service provided by Aena Aeropuertos.

Claim: Application for refund, repair or compensation for unsatisfactory service provided by Aena Aeropuertos.

Complaint: Expression of disagreement for unsatisfactory service provided by Aena Aeropuertos.

Suggestion: Initiative to improve Aena Aeropuertos service provision.

Appeals: Information and forms to initiate administrative appeals.

See regulation

Available services

Services made available to the different interest groups for processing public law administrative procedures.