Suggestions and Complaints

Service through which you may suggest improvements or inform us of any dissatisfaction with our services. Your contribution is essential for our continued improvement.

Claims, complaints and suggestions

Consult the information and forms required to present your claim, complaint or suggestion.

Full list

All procedures for claims, complaints, suggestions and administrative appeals included in this Online Services Portal.

Available services

Services made available to the different interest groups for processing public law administrative procedures.

Applicable regulation

Consult the applicable regulations for quality improvement in the General State Administration.

Telephone support

902 404 704

(+34) 91 321 10 00

We are at your disposal 24 hours a day, every day of the year.