Complaints and Suggestions detail

Other complaints and suggestions not defined in other sections

You can choose to use this service to lodge Complaints and Suggestions about any of the services provided by Aena, as long as they are not covered by any of the specific complaints and suggestions categories shown in the Online Services Portal menu.

You may use this application to contact Aena regarding any problem you may have with our services or to tell us your ideas and suggestions for improving the quality of these services, as long as these are not covered by any of the Complaints and Suggestions categories listed in the Online Services Portal menu.

You can use any of the following methods:

Procedures

Other Complaints and Suggestions

Online access to the process

Access without digital certificate
Access with digital certificate

Make sure you have your digital certificate installed and/or activated before selecting any of the following links.

Procedure forms

Downloads

Download here the necessary applications for reading these documents