Complaints and Suggestions detail

Complaints and suggestions regarding the services provided through the Aena Public Website

Management and processing of claims, complaints and suggestions relating to the functions of the Aena Public Website and the services it offers.

Aena Communications and Institutional Relations Department is the section responsible for the management and maintenance of:

On the Aena Public Website you can access all the general information about Aena S.M.E., S.A. and its services, and obtain information on:

  • Flights to and from airports in the Aena network in real time (Infovuelos flight information application),
  • Contracts (for projects, supplies and services),
  • Commercial Licence Awards,
  • Luggage and security,
  • Permits,
  • etc.

If you encounter any difficulties using the information or applications made available on our website, or if you want to pass on your ideas or suggestions to help us improve the online services available on the Aena Public Website, you can contact us via the online form provided for this purpose, or by downloading the paper form available in the section to the right.

If you use our downloadable paper form, please send it to us by e-mail at webpublica@aena.es or by ordinary post, to the following address:

Aena Public Website Unit
C / Peonías, 12
28042 MADRID (Spain)
Procedures

Services provided through the WPA

Online access to the process

Access without digital certificate
Access with digital certificate

Make sure you have your digital certificate installed and/or activated before selecting any of the following links.

Procedure forms

Links

Downloads

Download here the necessary applications for reading these documents