Legal notice

The establishment of a online Services Portal makes the owner liable for the integrity, accuracy and updating of the information and services that may be accessed through it.

I. Portal identification details

The Aena S.M.E., S.A. Online Services Portal was created at the address https://serviciostelematicos.aena.es.

Portal owner details:
Aena S.M.E., S.A.
Corporate Tax ID No. (CIF): A86212420
Calle Arturo Soria, 109
28043 Madrid

II. Intellectual and industrial property rights

The domain name of this website is the property of Aena S.M.E., S.A., as are its design, source code, logos, brands and other distinctive signs.

Their reproduction, distribution, sale, transformation or any equivalent activity is strictly prohibited, unless explicitly authorised by Aena S.M.E., S.A. The licence for use of any content on this website, granted to the user, is limited to the downloading and private use of such content, as long as the content remains intact and the source is cited.

The unauthorised use of the information contained on the website, and any breach of the intellectual and industrial property rights of Aena Aeropuertos, will lead to the exercise of its legal rights.

III. Establishment of links

The Electronic Office includes links to third-party websites considered of interest for users. Aena Aeropuertos accepts no liability arising from the connection to or content of third -party sites linked to from its own website.

Additionally, Aena S.M.E., S.A. accepts no liability for the content that third parties may include on the sites linked to from this website.

IV. Privacy and Data Protection Policy

Contact details of Aena S.M.E., S.A.:

Address: Calle Arturo Soria, 109. 28043, Madrid.

C.I.F (Tax ID. number): A86212420

Companies Register of Madrid, Volume 28806, Folio 211, Section 8, Page M-518648.

Contact telephone: 902 404 704

Contact email address: webpublica@aena.es

You are hereby informed that, pursuant to the provisions of current Data Protection Regulations, and specifically, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, your personal data collected by the different services and procedures offered on this Online Services portal, or using Cookies, will be processed by Aena SME, S.A. to manage these services. Aena will process these data in accordance with the conditions published in this section and subject to the specific conditions for the corresponding service.

Your data will be processed based on your consent at the time your data are collected; consent may be withdrawn at any time.

We inform you that the data contained in your digital certificate will be sent to the certification authority or certificate service provider entity that has issued it for its validation. Where strictly necessary in order to attend to your request, and in accordance with the intended purposes of the procedure or action in question, personal data may be communicated to third party entities involved in the processing. No international data transfers are foreseen.

Your data will be stored while processing the requested service and while any claims may arise.

Aena SME, S.A., as the data controller, will adopt the technical and organisational measures necessary in order to guarantee the security of the personal data you provide to us, preventing their loss or unauthorised alteration, manipulation or access.

Any data subject is entitled to receive confirmation as to whether or not his or her personal data are being processed. The General Data Protection Regulation also stipulates the following rights for the data subject:

Requests will receive a response at the earliest possible opportunity, and in any case within a month from such time as the request is received. The aforementioned time period may be extended for another two months where necessary, in the event of possible complexities or a high volume of requests. Aena will notify the interested party of the extension within the first month from the time of the request.

The data subject is entitled to withdraw consent to commercial correspondence at any time, without this affecting provision of the contracted service. To exercise these rights, the data subject may contact us at the following email address ocpd@aena.es or by writing to Calle Arturo Soria, No. 109, 28043-Madrid, or using the Online Services Portal (https://serviciostelematicos.aena.es).

If you have any questions, please contact our Data Protection Officer at the following email address: dpd@aena.es.

The data subject is entitled to lodge a complaint with the Spanish Data Protection Agency for (AEPD), the supervisory and control authority for data protection in Spain.

This privacy policy applies to the pages of this Online Services Portal. We do not guarantee its application when following links to and from other websites.

V. Applicable law and authorised jurisdiction

In the event of disputes or conflicts of interpretation of the terms of this legal notice, and any other matter arising in relation to the services of this website, the law to be applied will be that of Spain.

To resolve any conflict that might arise from visiting the website or using its services, Aena S.M.E., S.A. and the user agree to submit to the Courts of the user's domicile, provided this is in Spanish territory.